Privacy Policy – Claims 24 Hours

Your privacy matters to us

At Claims 24 Hours (C24H), we are committed to protecting your personal information. To provide you with expert guidance and support for your personal injury and related claims, we may need to collect, store, and process certain personal data. This Privacy Policy explains what data we collect, how we use it, how it is shared, and your rights regarding your information.

Contact Details

Claims 24 Hours, London, England
Email: enquiries@claims24hours.co.uk
Telephone: 442070433779

You can reach our Data Protection Officer (DPO) for any privacy-related questions at dpo@claims24hours.co.uk or by post at the address above.

What Information We Collect

To handle your enquiry efficiently and provide professional advice, we may collect the following types of information:

• Personal details: Name, address, phone number, and email.
• Health and injury information: Only if voluntarily provided to support your claim.
• Technical information: IP address, browser type, device information, and online activity on our site.
• Additional information: Any details you provide through emails, phone calls, or web forms to help us better understand your enquiry.

We collect this information directly from you, but occasionally it may come from trusted third parties if necessary to assess your claim. We only ask for information that is essential or relevant to providing our services.

How We Use Your Information

Your personal information is used for the following purposes:

1. Handling your enquiry: Determining whether you may have a legal claim and connecting you to a suitable legal partner.
2. Feedback and reviews: We may request your feedback on services via platforms such as TrustPilot to improve our services.
3. Website improvement: Using cookies and analytics tools to enhance user experience, website performance, and marketing effectiveness.
4. Communication: Processing calls or emails and linking them with website visits for better service management.

We will never use your information for purposes beyond those listed without your consent or a lawful basis under the UK GDPR.

Sharing Your Information

We only share your personal information when necessary to provide services or comply with legal requirements. Common examples include:

• Legal partners or solicitors: To assess and act on your claim.
• Customer support and administrative providers: To help manage your enquiry.
• Telephone or IT service providers: For service optimisation and secure processing.
• Review platforms: To send feedback invitations if you agree.

We ensure all third-party providers handle your data securely and only use it for the intended purpose.

International Transfers

Claims 24 Hours does not transfer personal data outside the United Kingdom. If this changes in the future, transfers will be made only with appropriate safeguards to protect your information.

Data Retention

We keep your information only for as long as necessary to fulfil legal and operational requirements:

• Call recordings: Maximum of 12 months from the date of the call.
• Electronic records and enquiry details: Up to 7 years from the date of the initial enquiry.

After these periods, personal data is securely deleted or anonymised.

Your Privacy Rights

Under UK data protection law, you have rights including:

• Access: Request copies of your personal data we hold.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal obligations.
• Data portability: Request your data in a format to share with another service provider.
• Withdraw consent: You can withdraw consent at any time if processing relies on it.
• Object: Challenge processing based on legitimate interests or marketing purposes.
• Restrict processing: Limit the use of your data under certain circumstances.
• Automated decision-making: You have the right not to be subject to decisions made solely by automated processes (C24H does not use such processes).

We respond to requests within one month and may require identification for security purposes.

Cookies and Online Tracking

Our website uses cookies and tracking technologies to improve your browsing experience and analyse visitor behaviour. You have control over which cookies are used and can update your preferences at any time. Tracking data may also be used to measure marketing effectiveness and optimise our website.

Updates to This Policy

This Privacy Policy will be reviewed and updated to reflect changes in data protection laws, internal policies, or business practices. The most recent version is always published on our website with the date of last revision.

Commitment to Security

Claims 24 Hours is dedicated to maintaining the security and confidentiality of your personal information. We implement physical, technical, and administrative measures to prevent unauthorized access, loss, misuse, or disclosure.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: info@claims24hours.co.uk
Address: Claims 24 Hours, London, England
Telephone: +442070433779

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are not satisfied with our response regarding your personal data.

Conclusion

Claims 24 Hours takes your privacy seriously. Every effort is made to ensure your information is collected fairly, stored securely, and used responsibly. By contacting us, you can feel confident that your data is treated with transparency, security, and respect.